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History

OUR MISSION

Founded in 1993, Customer Solutions Group improves telephone sales through superior lead qualification, sales process design, and real-world testing.

For over 25 years, Customer Solutions Group has helped some of America’s top brands improves their inside sales. Success means reduced customer acquisition cost, growing market penetration, and shorter sales cycles.

Since our founding, Customer Solutions Group has helped firms of every size from start-up to Fortune 500 in virtually every industry. The quality of our work has earned us many satisfying client relationships, word of mouth referrals, and repeat customers.

 

Founders:

 

          

Jeff Feuer, Co-founder and CEO          Andrew Carr, Co-founder and COO

COMPANY MILESTONES

Our Company History

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2019 - New Customer Connection Platform (CCP) adds custom cadence options

CSG’s new Customer Connection Platform (CCP) incorporates custom cadence options allowing clients infinitely flexible scripting and spacing options.

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2019 - Customer Solutions Group Opens Third Call Center

CSG launches third U.S. call center in Canton, Ohio. The center joins CSG’s Denver and Idaho call centers adding capicity to accommodate a growing client base.

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2019 - Advance Testing Added to CSG Platform

CSG’s new Customer Connection Platform (CCP) incorporates advance contact strategy features. Head-to-head, statistically valid testing of competing contact strategies can be implemented within hours.

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2018 - Michael Ferree Joins the Executive Team

Industry veteran Michael Ferree joins the Executive team at CSG to help expand new business into additional industries.

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2018 - 7 Millionth Warm-Transfer

Customer Solutions Group continues to refine its tools, analysis, and client base. CSG services more industries than ever.

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2017 - CSG President to Lead Industry Standards Committee

Jeff Feuer appointed to Chair the Standards Committee of the LeadsCouncil. The mission of this committee is to update consumer privacy and data protections standards for the industry.

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2016 - CSG President Appointed to LeadsCouncil Board of Directors

Jeff Feuer accepts nomination to the LeadsCouncil Board of Directors. The LeadsCouncil seeks to create and promote best practices throughout the Lead Generation industry.

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2015 - Customer Solutions Group President named to 40 Inspirational Leaders List

Customer Solutions Group president, Jeffrey Feuer, has been named to the “40 Most Inspirational Leaders in Sales Lead Management” by the Sales Lead Management Association.

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2014 - Customer Solutions Group becomes HIPAA compliant

CSG adopts health industry privacy and data protection standards.

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2013 - CSG Selected Among Denver’s Best Employers

The Denver Post selects Customer Solutions Group onto its list of best employers in the Denver Metro area.

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February 2013 - Certified as InsideSales.com Partner

Customer Solutions Group achieves certification on an important Customer Relationship Management (CRM) platform.

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2012 - Warm-Transfer Becomes Property & Casualty Licensed

Customer Solutions Group becomes a licensed P&C Insurance agency in order to better service its insurance clients.

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2011 - Aaron Broome Joins the Executive Team

Insurance industry lead pioneer Aaron Broome joins the Executive team at Customer Solutions Group.

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2013 - Opening Our Branches to Worldwide

April 2011 - Web Controls to Facilitate Tighter Lead Management

Customer Solutions Group adds important lead control for its clients.

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June 2010 - Lead Scoring Capability

CSG adds powerful lead modeling capability to its arsenal of inside sales improvement tools.

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January 2010 - CSG Underwrites Inside Sales Benchmarking Study

Customer Solutions Group commissions a landmark inside sales study surveying over 450 firms worldwide.

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September 2008 - CSG Expands its InsideSalesLab

Customer Solutions Group becomes a licensed P&C Insurance agency in order to service its insurance clients.

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May 2005 - New Software to Track Inside Sales Activity

Inside sales experts create the first of its kind testing software specially tailored to rapid marketplace testing of competing inside sales strategies.

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Refinance

February 2005 - InsideSalesLab Expands

Customer Solutions Group expands and moves its state-of-the-art sales incubator called the InsideSalesLab in Denver, CO.

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March 2003 - InsideSalesLab Opens in Denver, CO

Customer Solutions Group creates the first-of-its-kind inside sales call center dedicated to testing telephone sales and service strategies head to head.

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March 2001 - CSG Principals Participate at Stanford University Graduate School of Business

Customer Solutions Group principals Andrew Carr and Jeffrey Feuer participate in operations classes at Stanford University’s Graduate School of Business as subject matter experts during the spring semesters of 2001 and 2002.

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September 2000 - Stanford University Business School Case Study Features CSG

Customer Solutions Group is selected by Stanford University’s Graduate School of Business as the focus of an important case study for its first year operations class given to all students. The case is used as an example of state-of-the-art telemarketing and call center best practices by a number of universities in the United States, Europe, and Australia.

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2002 - We Improved Ourselves

October 1999 - Internet Focused Telephone Sales Center

Customer Solutions Group opens an inside sales testing facility in Culver City, CA, specializing in Internet telephone sales.

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Company

November 1993 - CSG is Formed to Fill Inside Sales Void

Andrew Carr and Jeffrey Feuer join forces to form Customer Solutions Group, an inside sales and call center consulting firm. Carr and Feuer were Harvard Business School classmates each serving significant stints as call center line mangers prior to joining forces to create CSG.

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